Your order will be made through our secure website. We accept all major credit/debit cards and payments are made through our processor Global Payments.
Shipping & Delivery
We aim to despatch your order within 3-4 days, occasionally an item may be temporarily out of stock, if this is the case we will inform you and you will receive your order within 21 days. Prints are normally despatched by 2nd class Recorded Delivery, Books by 2nd class, Sketches 1st class and Giclee Prints by ParcelForce 24. Originals are despatched free of charge by ParcelForce 24. All items are packed appropriately.
Multiple Items
Please contact us if you are placing an order for more than one item, we may be able to reduce your postage costs.
Refunds/Exchanges
Items are entitled to be refunded or returned based on complaint. In the unlikely event that any item purchased from us is not in perfect condition when delivered to you, please notify us in writing or by email within three days of delivery and return to us within seven days of delivery. We will then replace the item and refund your cost of postage. Any items received after the seven day period will be deemed acceptable and the transaction will be deemed to be complete. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. The buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis. It is your responsibility to ensure that the returned item is received by us in excellent condition. You will be responsible for any damage to a returning item, and liable for any costs/losses incurred by Jack Russell Limited until the item is returned. Returning items need to be tracked/signed for/recorded delivery. Items must be well packed so as to stop damage in transit.
Cancellation
An item may be cancelled up until payment has been processed. One payment has been processed the buyer is responsible for payment.
Privacy & Security
We guarantee that neither your email address nor any other contact details you provide will be sold or passed on to any other organisation or individual.
VAT
VAT is included in your purchase price where applicable.
Picture & Book Care
Take necessary care of picture items. Jack Russell Limited or the artist cannot take responsibility for picture item over exposure to heat, light or moisture. These elements will damage your picture over time. Make sure your picture/item is stored/hung safely and correctly. The artist or Jack Russell Limited cannot be held responsible for damage or injury as a result of the above.
Copyright
Images, text, designs and ideas are protected by copyright and other applicable laws. Any unauthorised reproduction, distribution, exhibiting, photographing, alteration of content could result in criminal and/or civil damages. Any type of reproduction, exhibiting, photographing or alterations of any image, text, design or idea must be agreed in writing with the copyright owner prior to any such activities. Please contact us direct prior to any use of copyright.
Please contact us should any agent try and sell you any item related to international cricketer Jack Russell MBE. We have not appointed any agent of any description other than a small number of galleries based in the UK. We will be able to tell you whether the seller is genuine. We cannot accept any liability of any description for any losses incurred by any individual or organisation that is not Jack Russell Limited, The Jack Russell Gallery or Jack Russell MBE.